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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Confirmation email?

    Asked by vinicultural on December 01, 2016 at 06:01 PM


    I am in tourism. I have a booking system I would like to replace. I believe you are capable of replacing it except for on thing I cannot find info on: a confirmation email. I use Stripe.com to process payment and Stripe sends an instant confirmation of payment. As of now, the system I use sends an instant email confirmation of reservation. These are two different things that I would like to continue to have. Is it possible?

    As far as Stripe.com is concerned: is payment processed instantly or am I just "collecting" credit card information and charging them manually?


    Thank you,


    Page URL:

    confirmation email email autoresponder email notification email address reservations
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 01, 2016 at 10:28 PM

    To my understanding, you are referring to the emails being received when your form is successfully submitted, is that correct?

    If you want to receive and email notification after your form is submitted, you need to create a notification email in your form. To learn more on how you can do that, please check the guide below:


    However, if you want your respondents (customers) to receive emails after they have filled up your form and submitted it, then you can create an email autoresponder. Instruction on how you can do that is found in this guide: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    You may also find the guides below helpful:




    With regards to your other concern:

    As far as Stripe.com is concerned: is payment processed instantly or am I just "collecting" credit card information and charging them manually?

    I have moved it to a new thread. To go to the new thread, please click this link.

    If you have other questions regarding email notifications and/or autoresponders, please feel free to reply back to this thread.

    Thank you.

  • Profile Image

    Answered by vinicultural on December 02, 2016 at 05:44 PM
    I realize that I will receive a notification of a form having been filled
    out. That is not what I was asking.
    What I am asking: a person fills out the form and pays for their tours. Is
    it possible to set up so that the client gets an instant confirmation of
    their reservation? Instant and automatic. Not manually by me.
    John Penate
    Owner, ViniCultural Tours, LLC
    *Skype*: ViniCultural.Tours
    Like us on Facebook: Facebook.com/ViniCulturalTours

    Add ViniCultural Tours on Google+

  • Profile Image
    JotForm Support

    Answered by jonathan on December 02, 2016 at 09:38 PM

    Hi John,

    Stripe payment integration does not have instant payment notification similar to the one that Paypal payment have.

    You will have to use the Autoresponder email instead as already mentioned by Mike_G.

    Actually the email will be sent instantly and automatically as well to the user upon form submission.

    Let us know if this is still not clear.