Confirmation email?

Hello,

I am in tourism. I have a booking system I would like to replace. I believe you are capable of replacing it except for on thing I cannot find info on: a confirmation email. I use Stripe.com to process payment and Stripe sends an instant confirmation of payment. As of now, the system I use sends an instant email confirmation of reservation. These are two different things that I would like to continue to have. Is it possible?

Thank you,

John.

To my understanding, you are referring to the emails being received when your form is successfully submitted, is that correct?

If you want to receive and email notification after your form is submitted, you need to create a notification email in your form. To learn more on how you can do that, please check the guide below:

https://www.jotform.com/help/25-Setting-Up-Email-Notifications

However, if you want your respondents (customers) to receive emails after they have filled up your form and submitted it, then you can create an email autoresponder. Instruction on how you can do that is found in this guide: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

You may also find the guides below helpful:

https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

With regards to your other concern:

As far as Stripe.com is concerned: is payment processed instantly or am I just "collecting" credit card information and charging them manually?

I have moved it to a new thread. To go to the new thread, please click this link.

If you have other questions regarding email notifications and/or autoresponders, please feel free to reply back to this thread.

Thank you.

No.
I realize that I will receive a notification of a form having been filled
out. That is not what I was asking.
What I am asking: a person fills out the form and pays for their tours. Is
it possible to set up so that the client gets an instant confirmation of
their reservation? Instant and automatic. Not manually by me.
John Penate
Owner, ViniCultural Tours, LLC
www.ViniCulturalTours.com
+1.760.470.3072
*Skype*: ViniCultural.Tours
Like us on Facebook: Facebook.com/ViniCulturalTours

Add ViniCultural Tours on Google+

...

Hi John,

Stripe payment integration does not have instant payment notification similar to the one that Paypal payment have.

You will have to use the Autoresponder email instead as already mentioned by Mike_G.

Actually the email will be sent instantly and automatically as well to the user upon form submission.

Let us know if this is still not clear.

Thanks.

​Ooops!!!​
*My apologies*!
The auto-responder is what I was looking for. I am so sorry that I did not
read your email thoroughly until just now. It has been a manic December!!!
John Penate
Owner, ViniCultural Tours, LLC
www.ViniCulturalTours.com
+1.760.470.3072
*Skype*: ViniCultural.Tours
Like us on Facebook: Facebook.com/ViniCulturalTours

Add ViniCultural Tours on Google+

...