What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can recipient email have a dot/period in them?Asked by recorr on December 08, 2016 at 02:37 PM
I have set up a form and one of my recipient emails has a dot in the name (email@example.com).
However, none of the submission emails seem to be going through to this address. They arrive just fine at other mail addresses, just not this one with the dot in the name portion.
Can someone please help me with why this may be happening and how we can fix it?
For as long as it is valid, it should work. Can you let us know the real email? We'll check it to our end or, you can do it actually.
Check the bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List.
Check your email history if the email address is there:
For troubleshooting email related issues, the following guide should help:
I checked the bounce list. The address in question was on there for some reason. I have since removed it and it seems to work now.
As a side, unrelated note,when attempting to enter text into already existing text (placing the cursor in the middle of a sentence to add text) on a Safari browser, the first character you type goes where you want it to go, but everything else bounces to the end of the sentence.
Thank you for updating us on the status and letting us know the email concern had been resolved already.
As to your next question, since it was about a different feature, I created a new thread for it instead here https://www.jotform.com/answers/1007343