What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to change autoresponder's sender name and email?

    Asked by jscent on December 11, 2016 at 10:41 PM

    Also, I would like to change the sender name and email address. (Not from FotForm) I’ve tried to setup, but I couldn’t do it.
    Thank you for your help.

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 11, 2016 at 10:49 PM

    To change the Sender Name, simply type the new sender name that you would like to use from the Recipients tab of the autoresponder wizard.

    If you have SMTP credentials, then you can change the sender email by setting up the SMTP for the form. Please follow our guide here on How to Setup SMTP for a Form.

    Another alternative to SMTP would be to verify your email address. The email will still come from jotform, but the sender email will appear with your email. Here's our guide on How to Add a Custom Sender Address to an Email Alert

    Please let us know if you need further assistance.

  • Profile Image

    Answered by jscent on December 25, 2016 at 12:45 PM
    I have set up the sender name as our name, but the test mail (I assume to real receivers as well) comes from jortform.(Sender name)
    Thank you for your further assistance.
  • Profile Image
    JotForm Support

    Answered by AIDAN on December 25, 2016 at 12:54 PM

    That's perfectly okay, because that's how the "Test Email" button works. It's explained in https://www.jotform.com/help/25-Setting-Up-Email-Notifications as the following:




    If you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to email address in your account profile. You have to make an actual submission in your form to test the recipient email address you are settin up in the form. Please refer to this guide for more information: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.


    Please consider performing an actual test submission for these types of changes. If you need further assistance or have more questions, please let us know.