What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issue with multiple spam submissions

    Asked by Heather  on December 16, 2016 at 11:03 AM

    A company called Business Capital Advisor is spamming my account through the email: fundingteam+heathergornall.com@businesscapitaladvisor.com. I've received over 54 emails from them in the past 12 hours...I do not wish to receive anything from this company and would like to stop their harassment of my account.

    Thank you,

    Heather Gornall

  • Profile Image
    JotForm Support

    Answered by Jan on December 16, 2016 at 12:37 PM

    I checked your account (heather1g) and I was able to see the spam submissions. The user is actually spamming your form by doing multiple submissions. 

    I was able to verify that the spammer did 107 submissions today. This is the reason why your account is in over limit status. Under the Free plan, you only have 100 submissions per month.

    I have deducted 107 submissions on your account. You submissions is now back to 3 for this month.  You can just manually delete them in your submissions page. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data.

    Please follow the suggestions below in order to prevent spam submissions:

    1. Insert a Captcha field or Google reCaptcha widget in your form.

    2. You can set the Unique Submission function to block multiple submissions from one browser or same IP address. Here's a guide:  https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.

    3. You can also set a Unique Question to prevent multiple submission that has the same answer. For example, email address or phone number. The next user cannot enter the same phone number or same address. Here's a guide: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question.

     

    Let us know if you need further assistance. Thank you.