What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are you setting my email on the bounce list?

    Asked by MartinEysank on December 23, 2016 at 08:18 AM

    Its the second time now my email is set to the bounce list, so i get no email notification that somebody

    wrote me in the jotform formular.

    why is my email landing in the bounce list? and what is that bounce list?

    what can i do to prevent that?

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    JotForm Support

    Answered by olivia on December 23, 2016 at 09:21 AM

    Hi,

    There are several reasons why your email address is bouncing but usually the reason is email service provider. When someone submits your form, our servers sends you a Notification Email. If email delivery fails, our system marks the recipient email as "rejected" and stores the email address in the bounce list.

    Please read the following guide for more detailed information about why your email address is bouncing and how to prevent email bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    On the other side, the most effective way to prevent email bouncing is to setup your own SMTP sender. The email addresses will not be added to our bounce list because the bounce messages will be processed by your email server in this case. Please have a look at the guide: How-to-Setup-SMTP-for-a-Form

    You have already removed your email address from the bounce list. However, I am sharing the guide about the issue: How-to-Remove-Your-Email-Address-from-Bounce-List

    If you need any further details, please feel free to let us know.

    Thank you.