What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why doesn't the whole credit card number show up when I get submissions from people?Asked by ashakm79 on January 09, 2017 at 07:52 PM
The first 4 and last 4 digits show, but the middle 8 show xxxxxxx. This is really inconvenient when I have to call my client to get their credit card information when the whole point was to be able to access it on this form.
I have also quoted it here:
Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.
Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.
If you wish to collect payments from your users, it is a must to use the payment integrations that we have. Here are guides to help you get started on how to setup a payment/order form:
If you do not wish to collect payments automatically, you can enable the "Payment Authorization" option. Here's a guide about it: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
Thank you for your understanding.