What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why doesn't the whole credit card number show up when I get submissions from people?

    Asked by ashakm79 on January 09, 2017 at 07:52 PM

    The first 4 and last 4 digits show, but the middle 8 show xxxxxxx.  This is really inconvenient when I have to call my client to get their credit card information when the whole point was to be able to access it on this form.

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    JotForm Support

    Answered by Charlie on January 10, 2017 at 01:29 AM

    Please note that we do not allow users to collect sensitive information like credit card details using the default form fields, this is against our terms of use. Please do read our terms here: http://www.jotform.com/terms/. Our system will replace credit card numbers with * or any masking because we do not allow it in our servers. 

    I have also quoted it here:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

     

    If you wish to collect payments from your users, it is a must to use the payment integrations that we have. Here are guides to help you get started on how to setup a payment/order form:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

     

    If you do not wish to collect payments automatically, you can enable the "Payment Authorization" option. Here's a guide about it: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    Please do make sure to update your forms, remove all fields that violates our terms of use, if not, we'll need to suspend your account. 

    Thank you for your understanding.