- jesswhoAsked on January 11, 2017 at 04:52 PM
About a week ago the email submissions stopped coming to my email address.
- IanAnswered on January 11, 2017 at 08:42 PM
If your notifications are not coming through, your email address might be on our bounce list. You can remove yourself by following the instructions provided at :
I found your email id was in bounce list and I removed it for you
This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Let us know if you have more questions regarding the same