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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email replies aren't going to the email

    Asked by belmontjot on January 11, 2017 at 04:57 PM

    We are not receiving the email replies for concurrentenroll@belmont.edu.   This email is correct and we are able to send emails and receive from them.   They stopped going to that email address as of January 1, 2017.  Is there something we can check to see why?

    Page URL:
    https://form.jotform.com/61464610460146

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    JotForm Support

    Answered by Ian on January 11, 2017 at 07:53 PM

    Your email id was in the Bounce list which I already removed. In future, you can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Let us know if you have more questions regarding the same

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    Answered by belmontjot on January 12, 2017 at 10:37 AM

    Thank you for your answer and we'll use those methods on this email! 

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    Answered by belmontjot on January 24, 2017 at 02:48 PM

    Is the quantity number of emails cause the email going to the bounce list?  The form we are looking at had a large number of replies going to it at the same time.

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    JotForm Support

    Answered by jonathan on January 24, 2017 at 05:35 PM

    Is the quantity number of emails cause the email going to the bounce list?

    Not necessarily. But unless those are spam emails, then it will be blocked or filtered as spam/junk emails instead.

    There can be several reason for an email to be added in bounce list. I also recommend reviewing our article/guide about bounce email here 

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Contact us again anytime should you require further assistance.