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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not receiving emails every time for is successfully submitted.

    Asked by SPGevents on January 21, 2017 at 04:34 AM

    hi i use to receive emails when a customer completed a jot form but now for some reason i am receiving forms but no email to say a form has been submitted.  please advise

    SPG events

    SPG_Events@outlook.com

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    JotForm Support

    Answered by Mike_G on January 21, 2017 at 10:55 AM

    I have checked the email address associated with your account and I believe it is the same email address you set as recipients of email notifications in your form.

    I see that the email address was on the bounce list before but it is not now since the most recent submission already indicates as being sent base on your mail logs. You should be receiving emails again to your email address like before.

    Here are some of the related guides that you might want to check first prior to contacting us if you ever suspect again that you're not receiving emails from form submissions.

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues