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    Order Notifications Delayed By As Much as 12-24 Hours

    Asked by dignity14 on February 03, 2017 at 11:22 AM

    I am having more and more of my orders delayed after PayPal collects , sometimes as late as 24hrs. Some others are cued in the failed submissions folder even after PayPal has collected Payments.

    Page URL:
    https://eu.jotform.com/dignity14/video-promo-order-form

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    JotForm Support

    Answered by AIDAN on February 03, 2017 at 12:53 PM

    Hi, thank you for contacting us.

    I inspected your forms notifications and also your email history, and found that all emails are being sent successfully so far.

    I also checked your email against the bounce list and it was not in it.

    One thing I would suggest in order to see if the situation improves, is setting up a custom sender email via SMTP as shown in this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form as this moves the responsibility of sending emails from our servers to the SMTP server, in your case GMail.

    With that said, I am escalating this ticket so that our second level team can inspect your email activity and see if there is anything that is currently causing such delays.

    If you need further assistance please let us know. We will be happy to help. Thank you.