- tuffbullbarsAsked on February 05, 2017 at 11:20 PM
One of my email accounts are not receiving emails - email@example.com
Could you please tell me if this is in the bounce list and if so, please remove
Why do you keep putting my emails in the bounce list?
Rebecca at TUFF Bullbars AustraliaPage URL:
- JotForm SupportowenAnswered on February 06, 2017 at 01:58 AM
The email account firstname.lastname@example.org is indeed in the bounce list currently. Please see the reason why:
Bouncing is actually an automatic process, when your email provider flags JotForm emails as spam and starts blocking them your email account ends up in the bounce list.
I have now removed your email off the bounce list and you should be able to receive email notifications for now. However, since this seems like a persisting issue I suggest you to have a look at this guide of ours:
You can also try whitelisting our IPs within the ranges of:
ip4:184.108.40.206/18 ip4:220.127.116.11/16 ip4:18.104.22.168/16 ip4:22.214.171.124/18 ip4:126.96.36.199/20
Please also consider using SMTP:
Do contact us again if you need any further assistance.
- tuffbullbarsAnswered on February 09, 2017 at 11:07 PM
I have asked my IT people to whitelist your emails however he is still concerned about this. Is Jotform compatible with Office 365? And is there anything else you can provide as to why your system recognises this as a bounce? Do you receive a bounce notification of the email address that has bounced back? And does it have any further details we could have?
- JotForm SupportChriistianAnswered on February 10, 2017 at 01:48 AM
Is Jotform compatible with Office 365? And is there anything else you can provide as to why your system recognises this as a bounce? Do you receive a bounce notification of the email address that has bounced back?
You can also check on your end if the emails were sent successfully or not, by viewing it on you Email Logs. Here's a guide on How to View All Your Form Email History.
We recommend users to use SMTP sender on their form to prevent email bouncing related issues. Please make sure to set this up correctly, email should no added extra spaces or characters.
Here's a guide on How to Setup SMTP for a Form
If issue still persists, please let us know.