- jackjonesAsked on February 06, 2017 at 05:02 AM
An email address which we always have used is no longer receiving our jot form emails? The email account has always worked fine but when I have used a new form and tested it, it will not work?
This is quite Urgent and would appreciate any help.
- JotForm SupportsethAnswered on February 06, 2017 at 05:30 AM
I assume that the form that you are referring is 70334854170352 and the email address is email@example.com.
I checked your email history and see that you were in the bounce list. But now, you are not. And I see that you have received an email today.
To prevent bouncing issues please have a look at this guide:
Please make sure that you are not in the bounce list. Here is how you can check:
Also consider using SMTP settings to send emails:
Please if you can, contact to your email provider administrator to whitelist JotForm. Please give this information:
At last please check your sapm folder, if there are JotForm emails there, please mark them as not spam.
I hope this answer helps. Please don't hesitate to contact us for your further queries.
All the best!
- jackjonesAnswered on February 06, 2017 at 05:43 AM
Thanks for your reply!
The email address which is no longer working is "firstname.lastname@example.org". I changed it to lauren.fowlis@valleo just as a temporary solution.
So I checked if it was on the bounce list and it appeared I was, so I removed it from the list and we still cannot receive the emails.
So would you think that the email could be getting marked as spam by the email provider? there fore it needs to be whitelisted?
- JotForm SupportsethAnswered on February 06, 2017 at 05:54 AM
If your email provider rejects JotForm emails, our system automatically marks email address as a bounced one. Hence, if you whitelist our settings from your email provider's side, this bouncing issue will hardly occur in the future. Otherwise we have nothing to do more from our side.
Also marking JotForm emails as not spam will improve the email traffic. Please if you see JotForm emails in your spam folder, mark them as not spam.
Please do not hesitate to contact us if you encounter this issue again.
Please note that best way to prevent bouncing issues to use your own SMTP settings.