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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving forms again

    Asked by Lakecourt on February 07, 2017 at 09:24 AM

    Good Morning,

     

    It has come to my attention that we are not receiving our forms again. It is very important that this works. Is there some way that we can be informed via email when this feature goes down?

    Page URL:
    http://form.jotform.us/form/22964444235153

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 07, 2017 at 10:13 AM

    I have checked and recipient email address of the form you provided is in the bounce list. Our system gave following result:

    returns@lakecourt.com is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    It seems like your email provider have banned our IP address or domain. I would suggest you contact your IT team or your email provider to see if they are blocking emails coming from JotForm.com. 

    I have removed your email address from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Unfortunately it is not possible to be informed when email address is added to the bounce list. But you can check email history logs on your account and see if emails were sent successfully.

    How to View All Your Form Email History 

    Hope this will help. Let us know if you need further assistance.