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    Getting "This form is currently unavailable" warning message when form is submitted

    Asked by apevitz on February 15, 2017 at 04:27 PM

    When submitting the form, this message is received and the answers aren't appearing in the submissions.

    Page URL:
    https://www.jotform.com//?formID=70445052117144

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_G on February 15, 2017 at 07:00 PM

    In order for me to test the issue, I had to make an actual submission directly on your form. Although the submission I made reflects on the submission page of the form, I was still redirected to the warning message similar to your screenshot.

    After further investigating, I found out that when your form, https://www.jotform.com/70445052117144, is submitted, it is redirected to another form (FINE ARTS), http://www.jotformpro.com/form/30576387254966, which is the one that is disabled and the reason why we are getting such warning message.

    Related guides: 

    https://www.jotform.com/help/180-How-to-enable-disable-a-form

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    https://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    I hope this helps. Let us know if you need any further assistance.

    Thank you.

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    Answered by apevitz on February 15, 2017 at 07:46 PM
    Thank you! Yes, I cloned the fine arts firm. Do I need to enable the old fine arts form?
    Best, A.
    Ann E. Spehar
    NEF
    ...
  • Profile Image

    Answered by Ian on February 15, 2017 at 11:51 PM

    As my colleague mentioned that when the form https://www.jotform.com/70445052117144, is submitted, it is redirected to another form (FINE ARTS), http://www.jotformpro.com/form/30576387254966, which is the one that is disabled and the reason why we are getting such warning message.

    If you want this to continue redirected to http://www.jotformpro.com/form/30576387254966 form then it is advisable to enable that form. Or you can change the redirection to some other URL 

    Let me know if you have more questions