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    I changed email recipient but email template is not displayed correct.

    Asked by fivetownhoopdreams on February 21, 2017 at 09:25 PM

    In my form, I changed who the form will be emailed to, and now the form has changed formatting, and I am not able to set it back the way it was.

    Please help.

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    JotForm Support

    Answered by ashwin_d on February 22, 2017 at 02:13 AM

    Hello fivetownhoopdreams,

    I'm sorry for the trouble caused to you. 

    Please note that changing "Recipient Email" of email alert will not cause the changes in the email template. I did check your form's "Revision History" and found that you have made several changes to form today. Please check the screenshot below:


    To solve this problem, I would suggest you to please delete the existing email alert and add a new one. The following guide should help you:

    Add a new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder


    Alternatively you can also take advantage of our "Revision History" feature to revert back your form to an earlier version. The following guide should help you:  https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!