- DelyricentAsked on February 25, 2017 at 10:14 AM
we are having issues with the music submit form it is not allowing artists to complete the process and they are not being allowed to send the payment inPage URL:
- JotForm SupportJanAnswered on February 25, 2017 at 12:10 PM
Your form doesn't have any submissions yet. I checked the history logs and there were no deleted submissions as well.
I opened your form and I did a test submission. It was successful, it redirected me to the PayPal checkout page after hitting the Submit button. Here's a screenshot:
Most likely, this test submission will end up in the Incomplete Payments since I did not complete the payment in PayPal.
Is this form embedded on a webpage? If yes, please try to re-embed the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.
Also, please provide the URL of the webpage where the form is embedded.
Hope that helps. Thank you.