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    We are having an issue with customer payments

    Asked by Delyricent on February 25, 2017 at 10:14 AM

    we are having issues with the music submit form it is not allowing artists to complete the process and they are not being allowed to send the payment in

    Page URL:

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    JotForm Support

    Answered by Jan on February 25, 2017 at 12:10 PM

    Your form doesn't have any submissions yet. I checked the history logs and there were no deleted submissions as well.

    I opened your form and I did a test submission. It was successful, it redirected me to the PayPal checkout page after hitting the Submit button. Here's a screenshot:

    Most likely, this test submission will end up in the Incomplete Payments since I did not complete the payment in PayPal.

    Is this form embedded on a webpage? If yes, please try to re-embed the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Also, please provide the URL of the webpage where the form is embedded. 

    Hope that helps. Thank you.