What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Customize submit button link

    Asked by vasupport on February 27, 2017 at 08:10 PM

    Hi Team,

    Is it possible to custom the submit button link using domain url?

    From - submit.jotform.me

    To - submit.vertaccount.com



  • Profile Image
    JotForm Support

    Answered by John_Benson on February 28, 2017 at 01:31 AM

    If I understand you correctly, you want to redirect the user to a different page after clicking the Submit button. Yes, that is possible here in JotForm. You just need to change the Thank You page settings to redirect the user to a different page after clicking the Submit button. Here's how:

    Open your form and go to the Settings page. Select the Thank You Page tab and go to the Redirect to external link. Type the URL where you want to user to be redirected. 

    Check this guide if you're using the old form builder version 3: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    Hope that helps. Let us know if you need further assistance.

    Thank you.


  • Profile Image

    Answered by vasupport on February 28, 2017 at 03:16 AM

    i want to customize the URL of submit, not redirecting to another link. I am planning to create a CNAME for submit.jotform.me.

    is that possible?

  • Profile Image
    JotForm Support

    Answered by John_Benson on February 28, 2017 at 05:16 AM

    Are you planning to use a custom domain? If yes, then please check this guide: How-to-use-Custom-Domains-with-Jotform

    If this is not what you need, please let us know so that we can further assist you. Thank you.

  • Profile Image

    Answered by vasupport on March 01, 2017 at 09:32 PM

    I already done with the setup. However, I noticed that the thank you page is not being customized by our domain name. Below URL is still appearing:



  • Profile Image
    JotForm Support

    Answered by Charlie on March 02, 2017 at 01:31 AM

    Note that use DNS CNAME is just a way to trick the URLs, this method also does not work in SSL or HTTPS. 

    The submit link which in your case is submit.jotform.com is triggered in our back-end, changing that might not be possible. May I know why you would like to change this?

    If you have your own website and server, then I suggest embedding the form instead, here's a guide about it: https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    Embedding it on a web page gives you more benefit rather than using CNAME. If you want almost total control on your forms, then using your form's full source code would be the way to go, you'll also embed the form but using its more raw source code, here's a guide about it: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form. You can add your own custom scripts there or edit anything like the target post method. However, note that we cannot guarantee that the form will work as expected if you make major changes in the code. 

    I hope that helps.