What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving notification emails for submissions.

    Asked by everydaygourmet on February 27, 2017 at 09:12 PM

    I have not been receiving notification emails for submission since the beginning of the new year! I have tried sending a test email and i received 2 of 10 tests! Please let me know how to fix this.

    Thank you!

    Charles Heinrich

    Page URL:
    https://form.jotform.com/51465001349146

  • Profile Image
    JotForm Support

    Answered by John_Benson on February 28, 2017 at 03:08 AM

    I checked the email recipient associated with the form you provided and it is not in our bounce list. I checked the email history logs and I can see that the email recipient is now removed on our bounce list. Here's a guide: How-to-View-All-Your-Form-Email-History

    If the issue persists, please check your spam or junk folder. If you see JotForm mails, please mark it as not spam.

    Related guides: 

    Why-I-am-not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    If you have any questions or need further help, please let us know. Thank you.