What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Use different email addresses for two different active forms.

    Asked by sisters7 on March 01, 2017 at 07:18 AM

    We have two active forms and would like to have the form responses send to the email address of its own user:

     

    https://www.jotform.com/build/70212365908151 email askxxxxxxxx@gmail.com

     

    https://www.jotform.com/build/70565528033152  email pexxxxxxxxxx@gmail.com

     

    Right now all the responses are sent to pexxxxxxxx@gmail.com

    Thanks.

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    JotForm Support Manager

    Answered by Jeanette on March 01, 2017 at 11:16 AM

    Simply remove the account email address set by default by clicking in the red 'X' and add a new one.

     

    You can even setup the form to send notifications to multiple recipients, here is how

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

     

  • Profile Image

    Answered by sisters7 on March 01, 2017 at 11:22 AM

    https://www.jotform.com/build/70212365908151 

    I just tried a submission, and I never received the email notification at askxxxxxx@gmail.com. There is still problem.

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    Answered by sisters7 on March 01, 2017 at 11:24 AM

    The test email notification from jotform worked, but not the real submission.

  • Profile Image

    Answered by sisters7 on March 01, 2017 at 11:39 AM

    Now the email notifications get sent to the registrants. I need to get the notifications, so I know someone has filled out a form.

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    JotForm Support

    Answered by BDAVID on March 01, 2017 at 01:45 PM

    "I need to get the notifications, so I know someone has filled out a form."

    Please follow this guide to accomplish what you want to:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If you have already set it up, and you are not receiving notifications, make sure to check if the recipient is in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You can also whitelist our domain names and sending IPs within your email service provider:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.