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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I remove Header from template

    Asked by ElaineGriffin on March 02, 2017 at 12:23 PM

    There is an unseen header in my Wedding Questionnaire that appears as Heather Nan Photography in the submission.   I do not see this anywhere in the Build for the form.  I can't use this is other photographers name is on it.   How do you remove it?

     

    Page URL:
    http://www.elainegriffinphotography.com/questionnaires.html

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    JotForm Support

    Answered by Kevin_G on March 02, 2017 at 02:53 PM

    I've checked this form on your account https://form.jotform.com/61234506094148 as well as all the email history and did not find the header you're mentioning in the email logs, in the given form I cannot find such header nor in the email notification either. 

    Could you please let us know if you were able to remove the header? 

    If it's still there, please provide us the link to your form and we will be glad to further check it. 

     

  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 09:28 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 09:31 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 09:46 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 09:48 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 09:50 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 09:51 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 09:54 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 10:06 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by ElaineGriffin on March 09, 2017 at 10:07 AM
    It's still there... I think it's a glitch.
    I used a free theme. Made it my own. When a client fills it out. It comes back to me with the theme designers business on it.
    I suppose if it's not seen on the clients side it's not bad but I print these for my files.
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 09, 2017 at 11:35 AM

    You could try deleting the current email notifications or auto-responders and then adding them once again to your form, his way you will get the fresh data and will get rid of the info from the old template. 

    This guide will help you to delete  the emails: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    To set up the email, follow this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    And this one to set up the auto-responder, if you have one on your form: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email 

    Hope this helps.