What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do some form autoresponses go to "junk mail"

    Asked by JFedGMW on March 02, 2017 at 02:37 PM

    We've had this happen a couple of times: a user completes one of our forms and the autoresponse that is our notification goes into our  junk mail folder. This happens only rarely, but it does occur. It has happened with several of our forms, but there seems to be no pattern. 

    Any ideas? (It seems that if our mail server were blocking autoresponses from JotForm, ALL would be block, not just the occasional one.)

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    JotForm Support

    Answered by Mike on March 02, 2017 at 05:24 PM

    Thank you for contacting us.

    If you use a custom sender, it is recommended to switch to one of our standard senders or your own SMTP sender instead. When you use a custom sender the emails are being sent from our servers on behalf of your domain which might be considered as not safe by some email providers.

    If you are not getting emails to some address, please check it against our bounce list first.

    How to Remove Your Email Address from Bounce List

    Please let us know if you need any further assistance on this.