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    We've updated the email template in the form but the old content are still being sent out

    Asked by SELC on March 06, 2017 at 03:37 PM
    And the email the participants for our WildFlowers Workshop - the Wildflowers form, was not truly updated and old information was sent out. This is causing big problems at work! Please advise!
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    JotForm Support

    Answered by Welvin on March 06, 2017 at 03:41 PM

    I would suggest the same thing, edit the form and make sure to save the email template. If the issue persists, I would recommend re-creating the whole thing.

    1. Delete the notification/autoresponder (https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder).

    2. Create a new one:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder