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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We cannot receive notifications

    Asked by burnsPestSite on March 09, 2017 at 03:35 PM

    We have had many forms lately that have been submitted, but were never emailed to us.

    Page URL:

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    JotForm Support

    Answered by amy on March 10, 2017 at 03:25 AM


    When I inspected your recipient addresses, I found that they are on our bounce list. You can also check them by yourself:

    How to View All Your Form Email History

    What does "bounce list" mean?

    Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list.

    I removed all of your recipient addresses from our bounce list. You can see the bounce reasons from the screenshots. 

    In order to prevent the bounce issues, I'd like to recommend you to review our user guides:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.