We cannot receive notifications

  • burnsPestSite
    Asked on March 9, 2017 at 3:35 PM

    We have had many forms lately that have been submitted, but were never emailed to us.

  • amy
    Replied on March 10, 2017 at 3:25 AM

    Hi,

    When I inspected your recipient addresses, I found that they are on our bounce list. You can also check them by yourself:

    We cannot receive notifications Image 1 Screenshot 70

    How to View All Your Form Email History

    What does "bounce list" mean?

    Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list.

    I removed all of your recipient addresses from our bounce list. You can see the bounce reasons from the screenshots. 

    We cannot receive notifications Image 2 Screenshot 81

    We cannot receive notifications Image 3 Screenshot 92

    We cannot receive notifications Image 4 Screenshot 103

    We cannot receive notifications Image 5 Screenshot 114

    We cannot receive notifications Image 6 Screenshot 125

    In order to prevent the bounce issues, I'd like to recommend you to review our user guides:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.