What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving the submissions to my email

    Asked by cberiounitednortherncom on April 04, 2017 at 06:14 PM

    I have always received the submissions to my cberio@unitedmortgage.com email

    and since last week, the jotforms have not been coming over.  I checked with my IT department and nothing is getting held up on out end. please advise

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    JotForm Support

    Answered by amy on April 05, 2017 at 01:49 AM

    Hello,

    When I check your e-mail address, I find that your recipient address is on our bounce list. 

    I removed your e-mail address from the bounce list. However, in order to not to encounter this issue again, I would like to recommend you to follow the guides which I shared with you below.

    What is bounce list?

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.