Why are the fields not showing on the Email Notification?

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    Asked on April 12, 2017 at 08:52 PM

    I sent a questionnaire to a client, and when I got the email back from her I can only view the first few questions. How can I view the whole thing?

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    Answered on April 13, 2017 at 01:45 AM

    Perhaps they were missing in your email notifications?

    Please recreate the email notifications in your form. This should fix it.

    Just delete the existing notifications, and create a new one.

    I also check your form https://www.jotform.com/70584452721153 and none of the fields are required so it is possible that the user had skipped most of the field that's why only a few of them appear in the email. By default, empty fields will not appear on sent email notifications. But this can be disabled in your email settings.

    If you have further questions, let us know.

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    Answered on April 13, 2017 at 02:45 PM
    I checked the settings on that form and they are exactly as shown. When I
    go to Jot Form, directly to the submission, it looks the same way. Is there
    anything else for me to check on or should I contact my client to make sure
    that they did fill out the form entirely?
    Thank you.
    Kj Photography
    Kelsey Jones
    Check us out at:
    Instagram @kjphotographync
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    Answered on April 13, 2017 at 04:45 PM

    Hey Kelsey - That's pretty much it. Just to recap, your options are:

    1. Delete the Email Notification then re-add it. This will ensure ALL the fields on your form will be included on the email body template.

    Related guides: How-to-Delete-Notifications-Autoresponder | Setting-Up-Email-Notifications 

    2. Ensure your fields are set as REQUIRED so users can't skip them.

    You mentioned you checked the settings and they are exactly the same. However, when I looked at your form 70584452721153 none of the fields are required.

    What this means is that, if I were to pretend as a user, I could just scroll all the way down to the bottom of your form > hit Submit > and all you'd get on your email is a blank submission with no data in it.


    To set multiple fields as required at once, hold down the CTRL key (for PC), COMMAND key ⌘ (for MAC) to multi-select fields. A menu will appear at the top that will allow you to manage the multiple fields selected. Then click REQUIRE. Alternatively, if you want ALL fields as REQUIRED, then just hit CTRL + A (⌘ + A) to select all fields then click REQUIRE.

    Related guide: How-to-Manage-Multiple-Fields 

    Afterwards, just contact your client and ask them to fill out the form again.