- JotForm SupportKevin_GAnswered on April 13, 2017 at 07:54 PM
I've checked your email history and found some blocked/bounced emails to this address c******s@p********a.sp.gov.br.
Upon checking the email address I found it in our bounce list, here's the reason:
Reason(s) : X-Postfix; unable to look up host mx4as.prodam.sp.gov.br: Name
I already removed the email address from our bounce list, what I would suggest you is to check your email account history, this guide will help you to check it: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
I will also suggest you to follow this guide in order to prevent bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
And this guide will help you to remove an email address from our bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If the issue persists, you could try whitelisting our IP addresses, you will find the needed info here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Another way to avoid email problems will be to set up a custom sender email address using the SMTP method, this guide will help with that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.