I need to reset my password

  • Profile Image
    Liz Tanner 
    Asked on April 24, 2017 at 09:56 PM

    I think my username is lewisfamil53 and my email is liz_tanner@msn.com - can you help me reset my password?

  • Profile Image
    Answered on April 25, 2017 at 03:07 AM


    I have checked your email address and found it in our bounce list. Because of this reason, you couldn't receive any notification from us. You can see its reason from the screenshot:

    I have removed your email address from the bounce list. Would you please try to resend forgotten password email? If you encounter any problem again, please let us know. 

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    If you need further assistance, please contact us again.

    Kindest Regards.