I cannot sign in Jotform

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    Asked on April 28, 2017 at 09:29 AM

    I reset my password in the standard site but it still will not let me log into the app. I didn't see anywhere I could reset my password. Thank you! Heath Little

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    Answered on April 28, 2017 at 10:28 AM


    When I checked the email address of your account, I found it in our bounce list. You can see its reason from the screenshot which I have shared with you below:

    I have removed your email address from the bounce list. Would you please try to resend forgotten password email? If you encounter any problem again, please let us know. 

    You can reset your password by clicking on the "Forgot password?" link which locates in the login panel.

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    If you need further assistance, please contact us again.

    Kindest Regards.