What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need help as someone spammed me

    Asked by supertech1955 on May 30, 2017 at 08:41 AM

    Someone with a chinese letters filled my box with hundreds of fake emails !!! So now I am out of space for absolutely no fault of my own !!  Can you please fix this ??  I want this sender be stopped from sending these emails immediately. The more emails I delete, the more I get. What should I do ??

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    JotForm Support

    Answered by AIDAN on May 30, 2017 at 08:55 AM

    Please note that we cannot prevent spammers from spamming your form, because spamming is a universal phenomenon, one that everyone is suffering from and trying to prevent.

    In light of the above, I suggest that you add the Google reCaptcha widget to your form as an attempt to stop these spammers: https://widgets.jotform.com/widget/google_recaptcha

    You may also consider, in addition of the above, setting form limits based on a unique question as per our guide here: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Finally, you may consider setting unique submissions on your form as per our guide here: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Regarding the spam submissions, you can delete them by following our guide on how to delete form submission data here: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    I hope this helps. If you need further assistance please let us know. Thank you.