What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My "Order Forms" www.covrof.com are not processing . . . Customers are complainging

    Asked by Ameritech_Inc on June 15, 2017 at 04:06 PM

    URGENT  . .  URGENT . .  URGENT . .

    My order form (www.covrof.com) is not working.  I am loosing business . . . please fix as soon as possible.

    Thank yiou

    Ernie Buckley

    Founder and President

    AmeriTech Inc.

    Office 951-340-1950

    Page URL:
    www.covrof.com

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 15, 2017 at 06:06 PM

    Your form is working fine, I just submitted it. However, your form will be suspended any time soon if you do not remove the field where you ask for credit card information.

     

    That is a violation of our terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Your must use any of our integrated payment gateways if you need to collect payments: 

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Let us know if you have more questions.