What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Tracking For Multi Step Form

    Asked by avijfr on June 19, 2017 at 01:42 PM

    Hi Support Team,

    I'd like to know if it is possible to set up a multi step form (2 steps to be specific) and track the conversion after they complete the first step. So if they complete the first step it counts as a conversion, and even if they dont finish step 2 we get their info from step 1.



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    JotForm Support

    Answered by BJoanna on June 19, 2017 at 03:28 PM

    Form needs to be submitted, if you want to get the info from your users.

    I am not exactly sure what you are trying to achieve, but you have few options. 

    1. You can create two separate forms (Step 1 form and Step 2 form). You can redirect your users from first form to second form. This way you will receive info from Form one, even if they do not submit form 2. 

    Redirecting Users to a Different Page

    2. You can create multi page form and add submit button on both pages. 

    How to Create Multi Page Forms

    This way your users can fill only Step 1 (first) page of your form. 

    3. You can also allow your users to edit their submission at a later date. 

    How to Let Users Update Their Form Submissions at a Later Date

    Let us know if you need further assistance.