What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving email notifications?

    Asked by boernb on July 31, 2017 at 08:13 AM

    form has been submited but not showing in from my email..


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    JotForm Support

    Answered by Kevin_G on July 31, 2017 at 12:48 PM

    I have checked your account email history and noticed that there are some blocked emails, you could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    You could also check your email addresses in our bounce list, the following guide will help you to check it: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You may also follow this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    I hope this helps.