Customer Automatic response missing details

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    spidiasimabylevanda
    Asked on September 05, 2017 at 02:55 AM

    Customers that use my restaurant's form complain that there are missing info from their order, which consumes time as they have to call us to re-confirm their order.

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    Chriistian
    Answered on September 05, 2017 at 04:18 AM

    Can you please provide us more details about what you mean by there are missing info from the customer's order? Did you mean the Autoresponder Email that the users received upon submitting their order have an incomplete info?

    Could you please let us know also what form you are referring to? I checked one of your forms in your account (https://www.jotform.com/72460810060445) base on your last edit and noticed that you have set the form status of it. Is this might be the issue your customers are experiencing?

    We would appreciate if you could please provide us more details so that we can investigate the issue further and if possible, please send us a screenshot of the issue. Here's the guide on How to Post Screenshots to Our Support Forum.

    We'll wait for your response.

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    spidiasimabylevanda
    Answered on September 05, 2017 at 04:43 AM
    This exactly:
    Autoresponder Email that the users received upon submitting their order
    have an incomplete info?
    A customer placed an order. example\:
    1 chicken
    rice
    In the autoresponder email sent to the customer sent:
    1 chicken
    but the order i have on the form is
    1 chicken
    rice
    Best regards,
    Renos Gonzales
    Art Director | Customer Service
    244 Agiou Andreou Limassol, Cyprus 3036
    t: 25103111 m: 95103111 fax: 25108610
    www.spidiasima.com Like us on Facebook

    ...
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    ashwin_d
    Answered on September 05, 2017 at 05:45 AM

    Thank you for the confirmation. I did check your form's auto-responder email and it seems you have edited the email template. That could be the reason why the "Side Dish" which includes rice for order is not being displayed.

    I would suggest you to please delete the existing auto-responder email alert and add a new one. A new email alert will always include all the form fields and will solve your problem. The following guide should help you:

    Delete auto-responder email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new auto-responder email:  https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    Hope this helps. Do get back to us if the issue persists.