How can I get a list of emails that are in the JotForm's bounce list?

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    iupwritingcenter
    Asked on September 21, 2017 at 04:11 PM

    Hello,

    Is there a way that we could access a list of the emails that are currently on our Bounce List? We send to many different emails each day and it is simply not practical for us to check them all routinely. 

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    Kevin_G
    Answered on September 21, 2017 at 05:51 PM

    You could check your email history, you should find if an email has been blocked/bounced and then check the reason about why the email was added to the bounce list. 

    This guide will help you checking your account email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    This guide will help you removing an email from our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Also, this guide will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    I hope this helps. 

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    iupwritingcenter
    Answered on September 22, 2017 at 09:03 AM

    I do not think the email history is an accurate reflection of which emails are on the bounce list. I have been getting notifications when I log in that my own email is on the bounce list, but in the email history it says that emails have been sent with no issue to my account. If a way to access the bounce list for my account could be developed that would be very useful.

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    Kevin_G
    Answered on September 22, 2017 at 10:57 AM

    Apologies for the inconveniences this caused to you. 

    We were experiencing issues with the emails yesterday; however, our developers were notified about it, the emails should be working normal now. 

    Regarding your original question, the email history is the only way we currently have to display the email status and recipient emails for your forms. 

    It seems like you would like to have an specific list of emails that have been added to our bounce list, we could open a feature request for this, it may take some time to get implemented, but we would let you know if it's developed. 

    Please let us know if you would like to open the request.