How do I reduce the usage of total upload space limit?

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    carosys409
    Asked on November 02, 2017 at 01:15 AM

    I've been sent me an email saying i have reached my upload limit

    how can i clear space to keep using it?

    thanks 

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    amy
    Answered on November 02, 2017 at 04:31 AM

    It seems you have reached out of the total upload space limit.

    1509611444Screen Shot 2017-11-02 at 11.2

    The only way to lower the upload space limit is to delete submissions that hold uploaded files. For further details please check out our user guide: Understanding Your Account Usage and Limits


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    carosys409
    Answered on November 02, 2017 at 04:37 AM

    Thanks Amy - i have looked through this link and cannot see anything which specifically advises me on the steps to delete my previous old submissions -

    please can you kindly send me a direct link on the steps of how to do this 

    much appreciated :) 

  • Profile Image
    Sabbir
    Answered on November 02, 2017 at 05:12 AM

    Please follow this link to get the idea of deleting your previous submissions:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Hope this will help.

    It's better to keep a backup of this data since deleting the submissions is a permanent action.

    You can create a backup from https://www.jotform.com/myaccount/data

    Here is the guide as well on how to do that:

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Let us know if you have any further query.