- carosys409Asked on November 02, 2017 at 01:15 AM
I've been sent me an email saying i have reached my upload limit
how can i clear space to keep using it?
- JotForm SupportamyAnswered on November 02, 2017 at 04:31 AM
It seems you have reached out of the total upload space limit.
The only way to lower the upload space limit is to delete submissions that hold uploaded files. For further details please check out our user guide: Understanding Your Account Usage and Limits
- carosys409Answered on November 02, 2017 at 04:37 AM
Thanks Amy - i have looked through this link and cannot see anything which specifically advises me on the steps to delete my previous old submissions -
please can you kindly send me a direct link on the steps of how to do this
much appreciated :)
- SabbirAnswered on November 02, 2017 at 05:12 AM
Please follow this link to get the idea of deleting your previous submissions:
Hope this will help.
It's better to keep a backup of this data since deleting the submissions is a permanent action.
You can create a backup from https://www.jotform.com/myaccount/data
Here is the guide as well on how to do that:
Let us know if you have any further query.