Signature not being filled out

Hello,

The signature line won't populate on some of my member's work computers. Is there a way around this? These members either work in financial institutions or government.

Thanks,

Hi Marisha,

Thanks for reaching out to Jotform Support. Are you referring to this form? I opened your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you have them check again? I've cleared your form cache as a precaution. Also, you can clear browser caches or try to fill out the form on another browser. If the issue persists, they may take a screenshot of the console report and so you can send it to us. Here's a guide on How to Get a Console Report from Most Common Browsers.

Give it a try and let us know if you need any other help.

Thank you for your response. It also works fine on my end, but I believe there are certain firewalls in place on some of these company networks that may be preventing them from signing it. Have you seen this same issue with others? Thanks,

Hi Marisha,

Thanks for reaching out to Jotform Support. Can you please ask for the screenshot of the console log of the form responders that are having issue with the Sign field? Here is a guide on how to do that. Here is a guide on how you can attach a screenshot in the support forum.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.