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psbrescueAsked on December 18, 2017 at 11:29 AM
Good morning,
We have not been receiving our form submissions. I've had to go into Jotform manually and forward everything. Could you help?
Anne
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Kevin Support Team LeadReplied on December 18, 2017 at 12:44 PM
Apologies for the inconveniences this may have caused to you.
I have checked your email recipient address and I can see the emails are sending without any problem, you may also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
I would recommend you to check this guide that will also help you to properly set up your emails: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
You may also set up an SMTP sender using your Yahoo information, these links may help you:
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
https://help.yahoo.com/kb/SLN4724.html
https://help.yahoo.com/kb/SLN4075.html
I hope this helps.