Account Suspended

I tried logging and changed my password multiple times, still giving me error, says email or password did not match, despite triple checking

Hi Maher,

Thanks for reaching out to us for help. I reached out to the relevant team to review your account. I will get back to you for an update.

Let us know if there’s anything else we can help you with. 

My account has been suspended I don’t know why, I really need to gain access to the form I spend hours to create, I want to upgrade too but can’t do much with account suspended Sent from my iPhoneOn Mar 28, 2024, at 3:18 PM, Jotform <noreply@jotform.com> wrote:




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Hi Maher,

Thanks for getting back to us. The account is suspended due to phishing activity. The form titled "FORM" is collecting credit card details. Please note that collecting sensitive data is a violation of our terms of service. In order to reactivate the account, we will need to remove the offending fields.

If you want to collect payments in your form, then you must use a payment integration. If you wish to charge a customer later, you can enable payment authorization.

Once we hear back from you, we'll be able to move forward with a solution.

I see thanks for clarifying that sorry, I am new to this but yes please remove that and activate my account and I will sign for the payment integration Sent from my iPhoneOn Mar 28, 2024, at 9:31 PM, Jotform <noreply@jotform.com> wrote:




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Hi Maher,

Thanks for getting back to us. Allow me to look into this and I will get back to you with an update as soon as possible.

Thank you for your patience.

Hi Maher,

Thanks for your patience, we appreciate it. We have successfully removed the offending fields from your form and re-activated your account. You may now try logging in again. If you're having trouble logging in to the account, you can Reset the Password. Here’s how to do it:

1. Go to the Login Page, then click Forgot Password.

2. Enter your username or email, then click the Send Reset Instructions button.

3. Check your email and from there, click the Reset Password button.

4. Nominate a new password, then click Create a New Password button.

Let us know if there’s anything else we can do for you.