- mypachisAsked on January 11, 2018 at 02:57 PM
- JotForm SupportKevin_GAnswered on January 11, 2018 at 03:03 PM
Based on your explanation, the issue seems to happen only when you have embedded your form, may you please share us the link to the webpage so we can further investigate it?
Regarding the testing credit card numbers, which error are you receiving?
I would recommend you to check that your integration has the test mode turned on:
Please also share us the form you're working on so we can test on it.
Looking forward to your response.
- mypachisAnswered on January 12, 2018 at 01:51 PM
This is the page https://www.mypachis.com/birthdays-and-private-events/booking
The credit card integration is live, so using any invalid credit card number will give you the same blank page result.
Thanks for the help
- JotForm SupportNik_CAnswered on January 12, 2018 at 03:02 PM
I tested your form with test card, and since it is a live payment integration, I got this error:
Which is correct.
I don't have a way to test with the live card I'm afraid.
If you can replicate this error, please share us the console report when the issue occurs so we can get a better picture of the problem, here is how to do that: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
We'll wait for your response.
- mypachisAnswered on January 12, 2018 at 03:17 PM
That error works as expected. The issue is when clicking the Go back and fix link, it just takes you "back" to blank screen. Or the area where the form is usually loaded is blank, nothing gets loaded.
The user needs to refresh the page, losing all of the information they typed in previously.
- JotForm SupportKevin_GAnswered on January 12, 2018 at 03:59 PM
Ok, if the form is redirecting back to an empty section where the form should be then there is an error since at least the form should be displayed there.
Now, may we get a screenshot about the error, please do not attach the image on an email reply to this, instead kindly follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
Let us know how it goes.
- mypachisAnswered on January 16, 2018 at 02:15 PM
There is no error whatsoever when clicking the Go back and fix link, just a white page.
I'll try embedding as an iframe and see if that changes anything.