I receive an email notification but the submission is not recorded in the Submissions Page

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    Asked on January 12, 2018 at 03:36 PM

    Even since I upgraded my forms are sont working correctly. I will get an email saying a form has been filled out but then I open up jotform it isn't there

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    Answered on January 12, 2018 at 04:34 PM

    Hmm, that shouldn't be happening. If you're receiving EMAIL NOTIFICATIONS about a submitted form, then it should always be recorded on your SUBMISSIONS PAGE.

    Can you share the following so we can have a closer look?

    1. The FORM URL.

    2. If possible, the date/time the submission was supposed to be recorded.

    3. Any info about the respondent/submitted (e.g. his name, email address, etc.).

    4. A screenshot of the email you received about a submitted form that was NOT recorded on your SUBMISSIONS PAGE.

    Please don't reply to this email - Refer to the quick guide below to ensure that your post and screenshot will reach our Support Forum.

    Related guide: How-to-Post-Screenshots-to-Our-Support-Forum