Analytics: How to capture dropoff rate?

  • scholaschools
    Asked on April 9, 2024 at 12:32 AM
    +1 for this capability.

    A quick search returned ~10 other threads of people requesting this over the years.

    ~3 years ago somebody gave this response: https://www.jotform.com/answers/2848326-can-i-capture-the-data-my-respondents-input-into-my-form-like-contact-information-prior-to-submission


    That there was a deprecated feature to save form data each time a "Next" button was hit.


    Is that still available? 100% agree with that person 3 years ago. This is fairly standard procedure with a lot of other form software and from a marketing standpoint, capturing that data early on before dropoff is absolutely essential.

  • Raymond JotForm Support
    Replied on April 9, 2024 at 12:38 AM

    Hi Jaime,

    Thanks for reaching out to Jotform Support. Unfortunately, the feature you're looking for isn't available at Jotform right now. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know. The feature that you shared, where data is saved each time the next button is clicked, is also not supported at the moment.

    Thanks for your patience and understanding, we appreciate it.

  • scholaschools
    Replied on April 9, 2024 at 12:55 AM

    Hey Raymond, thanks for the quick response.

    How many users need to request a feature before knowing if there's interest? See below -- this goes on for several pages of results... I'm not alone here.

    Analytics: How to capture dropoff rate?  Image 1 Screenshot 50Analytics: How to capture dropoff rate?  Image 2 Screenshot 61Analytics: How to capture dropoff rate?  Image 3 Screenshot 72Analytics: How to capture dropoff rate?  Image 4 Screenshot 83

  • Raymond JotForm Support
    Replied on April 9, 2024 at 1:08 AM

    Hi Jaime,

    Thanks for getting back to us. Unfortunately, we're unable to provide details on our roadmap but rest assured that the more tickets we receive, the more inclined our team to develop the requested feature. In the meantime, consider using other methods to track analytics for your form. If you use Google Analytics, it's possible to use it with Jotform. Please check out our guide on How to Track Online Form Submissions Using Google Analytics 4.

    Reach out again if you need any help.

  • scholaschools
    Replied on April 9, 2024 at 1:15 AM

    GA4 has nothing to do with what this request is asking about, unfortunately.

  • Raymond JotForm Support
    Replied on April 9, 2024 at 1:25 AM

    Hi Jaime,

    Thanks for your patience while we’re looking into this. Although we don’t have the feature available yet, rest assured, we’ll get back to you as soon as we have an update.

    In the meantime, let us know if you have any other questions.

  • danielwang2029
    Replied on April 9, 2024 at 8:14 AM

    I also would like to see jotforms add this feature, jotform is great and has a lot more capabilities some other forms don't have, but is lacking this simple one feature (which is incredibly useful) that a lot of other lead forms have.

    Would also be nice to have statistics to show which step of the question funnel they dropped off at.




  • Lara JotForm Support
    Replied on April 9, 2024 at 8:21 AM

    Hello danielwang2029,

    Thanks for contacting Jotform support. I've moved your question to a new thread to avoid confusion. You can wait for our answer here.

    Reach out again if you need any other help.

  • scholaschools
    Replied on April 23, 2024 at 3:28 AM

    Any updates on this? Is it something Jotform will be implementing? Otherwise, it appears Formsort is the best option that we'll be moving to.

  • Raymond JotForm Support
    Replied on April 23, 2024 at 3:53 AM

    Hi Jaime,

    While the feature you’re looking for isn’t currently available, rest assured we’re always working to add new services and features to Jotform. Once we have an update on this requested feature, rest assured, we'll notify you immediately.

    In the meantime, let us know if you have any questions.

 
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