help unlock please

hi

Could you please tell me why we are showing up as "over the limit" for a bronze package- we downgraded ok and I thought I removed old forms but the message not getting through.

We only need info fro 2023 and 2024

thanks

Hello Marisha,

Thanks for reaching out to Jotform Support. Currently, your account is downgraded to the Starter plan. I checked your account and I can confirm that the upload space usage is currently at 149.46 MB exceeding the 100 MB limit. 

The upload space limit refers to the files uploaded by the users. If you have a File Upload field in your form and the user attaches files to the field and submits it, then the size of the uploaded file will be counted to your upload space. This limit does not reset; you need to delete and then purge your form entries with file uploads to free up the space. Let me show you how:

• In Tables, hover your cursor over the first column of the submission data and click on the checkbox to select the submission data.
• On the right side of the screen, click on Delete. Then click on Move to Trash in the window that opens.

Now, let us purge the data:

• In your Submissions table, click on the Three dots icon beside the form name, then click on Trashed entries.
• The Trashed entries section will show up; click on Select All, then click Delete Forever.

We suggest Downloading Form Submissions first to avoid losing data.

Give it a try and let us know if you have any other questions.