We have reached the limits on our account

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    RochesterCommunityAnimalClinic
    Asked on March 01, 2018 at 12:31 PM

    If we archive the forms submitted online, will this reactivate our forms?


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    BJoanna
    Answered on March 01, 2018 at 12:58 PM

    Your account is overlimit because of the Upload Storage Space. The Upload Storage Space for the Free accounts is 100 MB. Your current Upload Storage Space is 104.17 MB and because of that you form is disabled.

    You can upgrade your account to increase the Upload Storage Space limit. More about different account types, you can find on our pricing page

    You can also clear your Upload Storage Space and stay on Free account. To clear the space you need to delete the submissions with uploads on your submission page. 

    How to Delete Form Submission Data

    Please take note: The submissions will be permanently deleted from our servers. I would suggest you to first download the files to your computer and then delete them. 

    How to Download the Submission Files

    How to Download Form Submissions as Excel/CSV/PDF