No longer receiving notifications emails

Hello, I’m writing to you to bring to your attention that all of a sudden I’m no longer receiving emails with the submissions from my clients who have filled out a hot form. Can you help me get that set up again? Thank you so much.

Hi Adela,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to receive the notification email. Check out the screenshot below to see my results:

I can see that the Notification Email is set up correctly in your form, I've cleared your form caches as an added measure. If you're still having the same issue, it could be that your email address might be blocking the Jotform emails. Email providers can take this action to block messages when there are too many emails coming from the same address. I suggest you check this guide to get some insight into why you're not receiving the notification emails. Also, if the emails are being marked as spam, please check this guide. I also recommend that you whitelist the Jotform IP address on your email.

Give it a try and reach out again if you have any other questions.