Clearout Email Validation: Does not validate a company email address

Hey everyone, I'm encountering an issue with Clearout. I've successfully used my token, and it's functioning well. However, when I try to input my company email on different devices, it's flagged as invalid. Interestingly, other Gmail accounts pass validation without any problem. This discrepancy might pose a problem if other companies try to input their emails into my form and encounter the same validation issue. Could it be that Clearout is only compatible with personal email accounts? or should I use XVerify Email instead?

Hi Keenway,

Thank you for reaching out to Jotform Support. I am sorry that this is happening. After clearing your form cache, I made a test on your widget, but I could not replicate the issue. My personal and Jotform email addresses worked as they should have:

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. You can send us a screencast using Loom or Vidyard or upload it to any file hosting service like Google Drive, OneDrive, or Dropbox. Please make the file accessible to anyone with the link.

Let us know if you need more help.

No i still have the same issue how do I clear my forms cache?

Hi Keenway,

Thanks for getting back to us. Clearing your form cache is easy. I'll show you how it's done.

• Go to your My Forms page.
• Hover on your Avatar and click on Settings.
• Click on the Clear Cache green button.

 This action will not delete or cause your forms to disappear or alter any submissions made. If the issue persists, please provide a screen recording and console report. We have a guide here explaining how to do that.

Give it a try and let us know if you need more help.

NO Success still same problem I just dont want companies to have this issue when the input their emails or else Ill just go back to regular email input

Hi Keenway,

Thanks for getting back to us. Since we could not replicate the issue on our end while testing your form, please send us a screenshot of your console report. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to move forward with the solution.

Heres is my Console Report

Hi Keenway,

Thanks for your cooperation. I've gone ahead and created a ticket and escalated this to our Developer team. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Omg ok thanks

Hi Keenway,

Thanks for reaching out to us for help. When I checked your widget, I saw that it does not allow "Risky Emails", and that's why the email address you provided is not accepted. You can allow Risky Emails easily, let me show you how:

• Click on the Wand icon next to the widget to open widget settings.
• Toggle Allow Risky Emails to Yes.
• Click on Update Widget.

You can read more about Clearout's safe-to-send rating here.

Let us know if you need any other help.

Oh ok 👍 thanks I will try it