Notification email not being received.

For some reason when forms are completed they are not being set automatically despite that setting being turned on.

Hi Curtis,

Thanks for reaching out to Jotform Support. I have checked the account and there are notifications email sent to curtis@bradysandahl.com. Can you check your spam/junk folder? If it’s there, mark it as Not Spam so that it will not be flagged as spam in the future. If it's not in the spam/junk folder, Please contact your email service provider and request they add Jotform’s IP addresses to their whitelist.

You can also try to remove the notification and add it back again. Let me show you how:

1. Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Settings.
2. Click Emails on the left panel.
3. Hover over your cursor to the notification then click on the trash icon.

Lastly, you can set up SMTP for your form or use a custom email address for your notification and confirmation emails to minimize issues in sending and receiving emails. Let me show you how to set it up:

• Hover your mouse on your Avatar/Profile Picture on the upper right part of the page and click Settings.

• Scroll down to the Sender Emails section, then click Edit and Select Add Sender Email.

• Enter SMTP details and once done click Sent Test Email. If it works, click the Add Email button. Otherwise, correct the details.

• Now, go to your Notification Email and select the newly added custom sender email in the Advance tab of your notification email.
• Click Save once done to apply the changes.

Also, you can test your SMTP configuration first to ensure they are correct and working. You can test your SMTP configurations on this site. Make sure to change your email account password after testing or before your test, change it to a different password first.

Give it a try and let us know if you need any other help.

I have already done that. I can not find the emails in my junk file or any other file for that matter.
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Hi Curtis,

Thanks for getting back to us. I checked our Email logs and I can confirm that we are sending the notification emails correctly. Here's the latest emails we sent:

It tallies to the submission sequence once you check the submission ID from your form tables:

Therefore, we can confirm that there is no issue with Jotform sending emails. I would suggest contacting your email provider to see if there are some kind of restrictions added on their end that stop the emails from coming into your inbox. Also, please add noreply@jotform.com to your email contact list to prevent this kind of issue.

Let us know if there's anything else we can help you with.

The emails you are seeing being sent are ones that I manually forwarded because they wont auto send.
I have added your email to our whitelist, and have looked in my all files of my email, we are NOT getting auto emails.
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Hi Curtis,

Thanks for reaching out to Jotform Support. As you have just added our email to your whitelist, it will resolve the issue. Please also try removing the email address and adding it again now. Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Now, you'll get a Notification Email every time a user fills out your form. You can also set up SMTP for your form or use a custom email address for your notification and confirmation emails to reduce the issues in sending and receiving emails, as my colleague Jerlan explained.

If the problem persists, can you allow us to make a test submission to your form?

Give it a try and let us know if you need any help.