I am not receiving email notifications

  • Profile Image
    CliniqueMDPlus
    Asked on March 26, 2018 at 09:50 AM

    I am using Jotform for a while now.

    The email notification works or worked well for a couple of forms.

    I have some forms with the exact same path and no email notification received for a specific or another specific domain name. Nothing in the Black list...

    Please. Help.



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

  • Profile Image
    Adrian
    Answered on March 26, 2018 at 11:43 AM

    Can you please give us the Form URLs of the forms that you are not receiving email notifications from?

    Where to Find My Form URL?

  • Profile Image
    CliniqueMDPlus
    Answered on March 26, 2018 at 12:43 PM
    Hello. Thank you for your answer.
    At least those important
    https://form.jotform.com/80453040604243
    https://form.jotform.com/51226890921254
    https://form.jotform.com/51226929444257
    Best
    ________________________________
    De : JotForm
    Envoy: 26 mars 2018 11:43
    : alaincham@hotmail.com
    Objet : Re: I am not receiving email notifications
    A new response has been received:
    [JOTFORM]
    Answered by Adrian
    Can you please give us the Form URLs of the forms that you are not receiving email notifications from?
    Where to Find My Form URL?
    View this thread on browser Unsubscribe Thread
    1522079015
    ...
  • Profile Image
    david
    Answered on March 26, 2018 at 01:49 PM

    As far as I can tell, emails to sac@md-plus.ca are being sent from our end.  You can view the same history from your end:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Have them check the spam/junkmail folder for that account in case they are being filtered there.

  • Profile Image
    CliniqueMDPlus
    Answered on March 26, 2018 at 05:43 PM
    Hello. Not all email are sent to sac@md-plus.ca nor to dermatologie@md-plus.ca.
    I'll do some more testing.
    ________________________________
    De : JotForm
    Envoy: 26 mars 2018 13:49
    : alaincham@hotmail.com
    Objet : Re: I am not receiving email notifications
    A new response has been received:
    [JOTFORM]
    Answered by david
    As far as I can tell, emails to sac@md-plus.ca are being sent from our end. You can view the same history from your end:
    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
    Have them check the spam/junkmail folder for that account in case they are being filtered there.
    View this thread on browser Unsubscribe Thread
    1522086580
    ...
  • Profile Image
    John_Benson
    Answered on March 26, 2018 at 08:39 PM

    You can also try to contact your email service provider and request them to add JotForm's IP addresses to their whitelist. You can see the list of JotForm IP Addresses and Domains on this link: Whitelisting-JotForm-IP-Addresses-and-Domains

    Related guide: Why-Am-I-Not-Receiving-Email-Notifications

    Let us know how it goes. Thank you.