Can't integrate Square to form

  • Villagepatisserie6
    Asked on May 6, 2024 at 1:00 PM
  • Shane JotForm Support
    Replied on May 6, 2024 at 1:39 PM

    Hi Villagepatisserie6,

    Thanks for reaching out to Jotform Support. Can you take a screenshot of what’s happening when you try to integrate Square to your form, and send it to us? This guide will show you how to do that. I've cleared your form cache as a precaution. Also, you can clear browser caches or try to connect Square on another browser.

    We also have a guide about How to Integrate Square With Jotform that you can check out.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • Villagepatisserie6
    Replied on May 6, 2024 at 3:19 PM

    None of these options worked


  • Shane JotForm Support
    Replied on May 6, 2024 at 3:33 PM

    Hi Villagepatisserie6,

    Thanks for getting back to us. I’m sorry you're having difficulties with this. If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. Other than that, you may record a video of the issue using Loom and share the URL of the video in this thread. This way, we will have an idea where exactly is the issue when you try to integrate Square to your form. 

    Once we hear back from you, we'll be able to help you with this.

  • Villagepatisserie6
    Replied on May 6, 2024 at 10:35 PM

    Cant integrate Square to form Image 1 Screenshot 20

  • Mightor JotForm Support
    Replied on May 6, 2024 at 11:24 PM

    Hi Villagepatisserie6, 

    Thanks for getting back to us. I cloned your form and tried to replicate the issue, but I was able to successfully connect to Square. Check out my result in the screenshot below:

    Cant integrate Square to form Image 1 Screenshot 20

    Try to use a different browser or incognito, then try to connect the payment field again to Square.

    Let us know if you have any other questions.

  • Villagepatisserie6
    Replied on May 6, 2024 at 11:37 PM

    Yes, the problem was Safari. It worked in Chrome.

 
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