Not receiving Notification emails

Good morning

In the last 24hrs our Jotforms have been not submitting to our email address - info@mullumgym.com.au

Could you provide me an troubleshooting ideas to fix this

Thank you

Laura

Hi Laura,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. If I understood correctly, you're saying you aren't receiving Notification emails from your forms. I checked the email logs and was able to see Notification emails sent to info@mullumgym.com.au. You can also check your Activity Logs. It's easy. Let me show you how:

1. In your My Forms page, click on your Avatar in the top-right corner. Then click Settings in the dropdown menu.
2. Click History on the left menu, and you will find the Activity Logs on the right.

You may want to check your Inbox and Spam again for info@mullumgym.com.au. It's also a good idea to add noreply@jotform.com and noreply@formresponse.com to your email contact list and whitelist.

For more information, you might also want to check out these guides about How to View Your Account Activity Logs and Whitelisting Jotform IP Addresses and Domains.

Let us know if there’s anything else we can help you with.

You can follow these steps to solve this issue:

1. Check Spam Folder: Verify that Jotform emails are not in your spam folder.
2. Whitelist Jotform Domains: Add Jotform’s IP addresses and domains (noreply@jotform.com and noreply@formresponse.com) to your email provider’s whitelist. AarpMembership
3. Contact Support: If the problem persists, consider reaching out to Jotform support for further assistance.