Account Suspension: Account has been suspended due to credit card information collection

i received an email that I cant respond to because I am locked out of my account. the email says:

Hi Jacquelyn,

Thanks for reaching out to Jotform Support. Our reviewer team suspended your account because your form (241297603908058) is collecting credit card information using basic form fields which is against our terms.

We need to remove the guilty fields before we can activate the account back to good status.

After we hear back from you, we’ll better understand what’s going on and how to help.

Answered byVanessa

I have no idea what this is saying. I created a form using your AI form BETA version ai form. I started to put registraton info for some classes i am offering for 149.00. i dont know why this is against policy or how it is when paid fields are in the form. plese help

Hi Jacquelyn,

I understand how upsetting this is. I’m going to do my best to resolve it for you. Additionally, I've reviewed your account and can confirm that the form created by you is collecting credit card information, which is against our terms of use. In case to re-activate your account, we need your permission to delete those fields which are not following Jotform's terms of use. In case, If you want to collect payment from users, we recommend you to use one of the payment processors. Adding payment processor is really easy, let me show you how:

• In Form builder, select the Product list & click on Add Integration icon.
• In the pop-up window that opens on the screen, choose the payment processor & click on Use Selection.
• In the menu that opens on the right side of the page, click on Connect.
• A new browser window will open on screen, sign in using payment processor login credentials.

We also have a guide about Mastering Payment Form Integrations With Jotform that you can check out. You might also want to check out this guide about Jotform’s Online Payment Features. Also, check out our FAQs for Online Payment Forms.

As soon as we hear back from you, we can move forward with a solution.

please delete the credit card infomaiton. i wll follow yourinstuructions on how to add payment

Hello jacquelyn,

Thanks for getting back to us. I've gone ahead and deleted the offending fields from your form, and reactivated the account. You should be all set to log in and access your forms without any problems now. Please make sure to review and follow our terms of use to prevent future suspension of the account.

Let us know if you need any more help.

Thanks a million!